Assistant Operations Manager - Inbound Operations
$70,000–$80,000 year
On-site · Milford, Connecticut, United States
Job Summary
Assistant Operations Manager – Inbound Operations role leading day-to-day fulfillment center operations in Milford, CT. Responsible for coaching Team Leads and front-line associates to deliver safety, quality, productivity, labor efficiency, and customer experience; manage shift execution, real-time coaching, and decision-making; build labor plans, monitor metrics (on-time shipments, backlog, defects), run daily huddles, ensure standard work, review timecards/payroll, and collaborate with cross-functional teams. Schedule: Tue–Sat 6:00 AM–3:00 PM; base salary $70k-$80k with total comp $75.4k-$85.4k; requires 4+ years of operational leadership in fulfillment/warehouse environments; proficiency with WMS and data-driven decision-making; strong communication and ownership.
Required Qualifications
- 4+ years of experience in fulfillment center, warehouse, distribution, or other operational leadership environments
- Experience leading front-line teams in a fast-paced, high-volume operation
- Proven ability to coach, mentor, and develop employees while holding teams accountable to performance and behavioral standards
- Strong execution skills across safety, quality, productivity, labor planning, and customer-impacting metrics
- Experience using warehouse management systems, operational reporting, and data to make decisions and drive results
- Ability to balance competing priorities, stay calm under pressure, and adapt quickly in a changing environment
- Experience with scheduling, payroll/timecard review, attendance management, and overtime control preferred
- Effective communicator who can lead from the floor, partner cross-functionally, and escalate issues with clarity and good judgment
- High level of ownership, follow-through, and bias for action
- Flexible to work weekends, nights, holidays, and extended hours as needed
- Proficiency with Google Workspace or Microsoft Office tools
- Automotive experience is a plus, especially in automotive aftermarket, or other high-SKU environments
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