Assistant Operations Manager
On-site · Singapore, Singapore
Job Summary
Assistant Operations Manager overseeing core administrative workflows for Singapore Court Reporting, guiding transcription production and transcript finalization, ensuring accurate data entry and timely service delivery, and coordinating with internal teams and external stakeholders to maintain operational efficiency. Responsibilities include supervising administrative staff, overseeing invoice preparation and billing documentation, preparing and consolidating management and client reports, ensuring compliance with internal policies and regulatory standards, participating in user acceptance testing to support system/workflow improvements, and providing hands-on support during peak periods. Required qualifications include a Diploma or Degree in Business Administration or related discipline, at least 5 years of experience in operations/administration, strong organizational and communication skills, proficiency with Microsoft Office and CRM/ERP platforms, and a proactive mindset with a focus on continuous improvement; supervisory experience is a plus; willingness to work outside standard office hours as needed.
Required Qualifications
- Diploma or Degree in Business Administration, Management, or a related discipline
- At least 5 years of relevant experience in operations, administration, or service delivery support
- Strong organizational skills with excellent attention to detail and accuracy
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong communication skills and confidence in dealing with clients, internal teams, and external stakeholders
- Proficiency in Microsoft Office and familiarity with data entry, document management, CRM, or ERP platforms
- A proactive, solutions-oriented mindset with a focus on continuous improvement
- Experience supervising or guiding administrative staff would be an advantage
- Willingness to support occasional business needs outside standard office hours, in accordance with local employment regulations and business requirements
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