Assistant Night Manager - Hotel Arts Barcelona
On-siteBarcelona, Catalonia, Spain
EXPIREDBarcelona, Catalonia, SpainOn-siteFull TimeHigh School Or EquivalentHospitality ServicesEnterprise
Full TimeHigh School Or EquivalentEnterpriseHospitality Services
Job Summary
Lead the Front Desk team and guide daily shift operations across Bell, Switchboard, and Guest Services areas. Manage staffing levels, coach employees on performance standards, and resolve guest complaints and disputes to ensure satisfaction. Supervise same-day selling procedures, credit policies, and revenue objectives while monitoring guest feedback and implementing the recognition program. Handle administrative duties, training, and performance appraisals to support overall financial goals and operational excellence.
Required Qualifications
- High school diploma or GED
- 2 years experience in the guest services, front desk, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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