Assistant Manager

Manage in-house team leaders and oversee vendor management at the location level. Control portfolio performance regarding physical collections and CRR indicators in the external domain. Analyze team metrics to identify corrective actions for improvement and ensure quality controls on set processes. Handle customer escalations and complaints by coordinating with other departments. Develop allocation strategies, conduct capacity planning, and manage training for in-house staff on products and services. Coordinate efficiently with other departments to resolve queries and drive departmental liaison efforts.