Assistant Manager - Transactional Quality (Passenger Revenue Accounting/ Airline Process/ Proration/ Interline)

Monitor transactional quality and drive process improvement projects while ensuring ISO compliance and adherence to quality standards. Track SLA metrics, perform performance reporting on accuracy and CCs, and deploy KPIs for TQ resources. Resolve customer complaints, maintain audit reports, and lead Six Sigma deployments. Manage staff quality performance, represent the team on client and internal calls, and drive best practice sharing. Schedule and monitor calibration exercises with the BE team, mentor on BW ideas, and reduce customer comebacks. Graduate level.