Assistant Manager, Training Operations
On-siteMontréal, Quebec, Canada
Job Summary
Oversee daily Global Training operations by coordinating delivery, monitoring service levels, and ensuring SOP compliance for Coordinators. Validate training event readiness through instructor assignments, LMS configuration, and logistical checks while identifying and escalating delivery risks. Manage financial processes including purchase orders, invoices, and revenue-share reporting to maintain accuracy. Collaborate with Sales, Finance, and cross-functional teams to support operational initiatives and continuous improvement efforts. Serve as the primary escalation point for operational issues during peak periods. This 18-month temporary contract supports the GT Modernization Project with hybrid work options and comprehensive benefits.
Required Qualifications
- Minimum 3 years of experience in operations, training administration, learning operations, or program coordination
- Experience supporting global instructor-led training operations
- Experience using Learning Management Systems (LMS)
- Experience coordinating cross-functional operational activities in a fast-paced environment
- Knowledge of Learning Management Systems (LMS)
- Knowledge of Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint, SharePoint)
- Knowledge of Training operations, logistics, and service delivery processes
- Knowledge of Process documentation and quality management
- Knowledge of Operational reporting and performance metrics
Desired Qualifications
- Knowledge of AirTable is an asset
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