Assistant Manager
On-siteWest Des Moines, Iowa, United States
Job Summary
Manage a Steak 'n Shake shift by executing the 14-point walk, ensuring food safety compliance, and coaching associates to meet service and speed standards. Address guest concerns immediately using the L.E.A.R.N. recovery model while maintaining strict adherence to health codes, safety policies, and state/federal laws. Deploy staff according to schedule plans, complete inventory and daily POS reporting, and verify accurate prep, pull, and cooling chart adherence. Interview candidates using the Select the Best guide and recommend hires or terminations to the General Manager. Take full responsibility for shift financial results, including cash handling and banking procedures.
Required Qualifications
- Certified in all Stations at Steak 'n Shake or equivalent experience
- ServSafe certified (based on local regulations)
- Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
- Ability to read, write, perform mathematical calculations and analyze data
- Able to legally operate a motor vehicle
- Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
- Able to lift, carry, push and pull 30 lbs
- Able to perform any task performed by a service or production associate
- Able to see across the restaurant to monitor and oversee the operation
- Able to work in excess of 40 hours per week while standing, walking and stretching
Desired Qualifications
- High School graduate or equivalent education preferred
- Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
- Positive, motivating communication skills
- Strong organization and time management skills
- Strong coaching and mentoring skills
- Flexible and adaptable to changing circumstances
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