Assistant Manager
On-siteWaukee, Iowa, United States
Waukee, Iowa, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Manage a Steak 'n Shake shift by executing the 14-point walk, ensuring food safety compliance, and coaching associates to exceed guest expectations. Deploy staff according to schedule and line-up sheets while monitoring food quality, portioning, and speed from the expo window. Address guest concerns immediately using the L.E.A.R.N. recovery model and maintain strict adherence to health, safety, and security standards. Complete shift and daily inventory, post orders into the POS, and verify accurate adherence to prep and cooling charts. Recommend associates for hiring, promotion, or termination based on performance assessments.
Required Qualifications
- Certified in all Stations at Steak 'n Shake or equivalent experience
- ServSafe certified (based on local regulations)
- Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
- Positive, motivating communication skills
- Strong organization and time management skills
- Strong coaching and mentoring skills
- Flexible and adaptable to changing circumstances
- Ability to read, write, perform mathematical calculations and analyze data
- Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
- Able to work in excess of 40 hours per week while standing, walking and stretching
- Able to lift, carry, push and pull 30 lbs
- Able to perform any task performed by a service or production associate
- Able to see across the restaurant to monitor and oversee the operation
- Able to legally operate a motor vehicle
- Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
Desired Qualifications
- High School graduate or equivalent education preferred
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