Assistant Manager
On-site · Buckner, Missouri, United States
Job Summary
Assist in leading drive-in operations and staff during shifts; train and supervise drive-in employees; manage staffing, opening/closing, guest and employee issue escalation; monitor costs and compliance; perform station duties across fountain, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable) as necessary during shift to meet operational standards; ensure regular cleaning and sanitation; maintain attendance; move and stock food product weighing up to 50 pounds; perform other job-related duties as assigned; time/shift expectations include minimum 30 hours per week with irregular hours, nights, weekends, and holidays; ensure compliance with all applicable laws and company policies; monitor and manage drive-in’s food, labor, paper, and inventory during shift to maximize cost-control and guest experience; handle and escalate guest and employee concerns; perform opening/closing duties; comply with and enforce all procedures and standards.
Required Qualifications
- Experience
- At least six months of restaurant management experience or one year of retail management experience
- Experience running a restaurant shift without supervision
- Knowledge/Skills
- General restaurant or retail knowledge
- Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
- Knowledge of federal, state, and local health and safety laws and regulations
- Basic computer, math, and reading skills
- Effective verbal and written communication skills
- Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
- Work Environment
- Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
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