Assistant Manager, Service Center - TForce Freight
On-siteLaredo, Texas, United States
Job Summary
Oversee day-to-day operations of Freight Service Centers by analyzing performance data to verify driver allocations and route efficiency. Compare planned versus actual reports to identify root causes of service failures and implement operational adjustments. Manage customer relationships, resolve issues for at-risk clients, and develop action plans to meet service level targets. Supervise operations managers and supervisors while facilitating performance management, training, and staffing decisions. Collaborate with sales teams to understand customer requirements, prepare bids, and search for new clients to meet monthly targets. Maintain compliance with corporate policies and work rules across the team.
Required Qualifications
- U.S. citizen or otherwise authorized to work in the U.S.
- Must be currently located in the same geographic location as the position or being willing to self-relocate
- Individual must be organized, detail-oriented and have strong communication skills
- Ability to travel as needed
- Proficient with Microsoft Office
- Meets local age and operations requirements to operate a vehicle
Desired Qualifications
- Previous freight industry and management experience preferred
- Bachelor's Degree not required but preferred
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