Assistant Manager - Second Shift
On-siteColumbus, Ohio, United States
Job Summary
Assist in recruiting, hiring, and training staff including Member Service Representatives, Trainers, and Custodians while maintaining a welcoming atmosphere for members and guests. Provide backup support to the Club Manager by scheduling and supervising staff, overseeing member service, and resolving employee issues. Handle front desk activities such as answering phones, checking members in, processing new sign-ups, conducting tours, and facilitating member requests. Oversee facility cleanliness, order supplies within budget, and track club statistics and reports. Ensure staff adheres to superior customer service guidelines and handle escalated concerns.
Required Qualifications
- Superior customer service skills, preferably in the fitness industry
- Experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite and Apple)
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills
- High school diploma/GED equivalent required
- Must be 18 year of age or older
- Must be able to occassionally lift up to 50 lbs
Desired Qualifications
- Current CPR Certification preferred
- Tanning Operator Certification preferred
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