Assistant Manager - Second Shift
On-siteColumbus, Ohio, United States
Job Summary
Assist in recruiting, hiring, training, and developing staff for Member Service Representatives, Trainers, and Custodians while providing backup support to the Club Manager. Oversee member service by checking members into the system, handling new sign-ups, taking prospective member tours, and facilitating requests. Maintain a welcoming atmosphere by answering phones, resolving employee issues, and ensuring staff adheres to superior customer service guidelines. Assist in overseeing facility cleanliness, ordering supplies within budget, and tracking weekly, monthly, and annual statistics. Ensure all front desk activities are completed with a friendly demeanor while maintaining a financially successful club environment.
Required Qualifications
- Superior customer service skills, preferably in the fitness industry
- Experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite and Apple)
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills
- High school diploma/GED equivalent required
- Must be 18 year of age or older
- Must be able to occassionally lift up to 50 lbs
Desired Qualifications
- Current CPR Certification preferred
- Tanning Operator Certification preferred
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