Assistant Manager Sales Operations
On-siteDehiwala, Western Province, Democratic Socialist Republic of Sri Lanka
Job Summary
Lead daily, weekly, and monthly governance meetings to drive accountability and cross-functional alignment across Sales, Marketing, Customer Care, Operations, and Finance. Oversee sales pipeline governance by ensuring CRM accuracy, monitoring pipeline health, forecasting, conversion rates, and overall sales performance. Develop sales dashboards, KPIs, management reports, and analytical insights to support data-driven decision-making while continuously improving sales processes, governance frameworks, SOPs, and operational efficiency. Mentor junior team members and foster a culture of accountability to contribute to achieving the organization's commercial goals.
Required Qualifications
- proactive and results-driven
- lead sales operating rhythm through daily, weekly, and monthly governance meetings
- drive accountability and cross-functional alignment
- oversee sales pipeline governance
- ensure CRM accuracy
- monitor pipeline health
- forecast
- monitor conversion rates
- monitor overall sales performance
- develop sales dashboards
- develop KPIs
- develop management reports
- develop analytical insights
- support data-driven decision-making
- improve sales processes
- improve governance frameworks
- improve SOPs
- improve reporting standards
- improve operational efficiency
- work closely with Sales teams
- work closely with Marketing teams
- work closely with Global Customer Care teams
- work closely with Operations teams
- work closely with Finance teams
- align processes
- align commercial objectives
- support sales planning
- support target setting
- support performance reviews
- support strategic initiatives
- drive productivity
- drive customer experience
- drive business excellence
- mentor junior team members
- foster a culture of accountability
- foster a culture of continuous improvement
- contribute to achieving the organization's commercial goals
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