Assistant Manager - Room Operations
On-site · Charlotte, North Carolina, United States
Job Summary
Assistant Manager – Room Operations focusing on day-to-day Rooms Operations (Front Desk, Housekeeping, Recreation, Laundry, AYS, Concierge/Guest Services). Responsibilities include opening/closing Front Desk shifts, reviewing operation reports, understanding department functions, ensuring supplies and uniforms, applying night audit procedures and loss prevention policies, communicating performance expectations, scheduling employees to meet business demands, and contributing to room revenue and occupancy management. Supports budgeting and cost management, assists in investigation of accidents, tracks guest feedback, and strives for high guest and employee satisfaction while upholding property cleanliness standards and operating budgets. Marriott International equal opportunity language included.
Required Qualifications
- High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience OR 3 years experience in guest services/front desk/housekeeping or related area
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