Assistant Manager - Room Operations

Open and close Front Desk shifts and Housekeeping, ensuring completion of assigned checklists and shift duties. Review critical room operations reports, operate department equipment, and ensure staff have proper supplies and uniforms. Schedule employees to business demands, track time and attendance, and communicate performance expectations. Supervise same-day selling procedures, verify room rates, and manage controllable expenses to achieve budget goals. Handle guest complaints, investigate accidents, and use guest tracking systems to recognize repeat guest preferences. Interact with guests to obtain feedback and respond to service issues.