Assistant Manager - Reservations

Oversee accuracy of room blocks, reservations, and group market codes. Process all reservation requests by phone, fax, or mail; explain guarantee, special rate, and cancellation policies; accommodate and document special requests; input and access data in the reservation system; set up proper billing accounts per Accounting policies; troubleshoot guest issues; assist management in training, scheduling, and coaching employees; maintain professional communication and comply with company policies while delivering compliant guest service and maximizing revenue.