Assistant Manager, Quality Monitoring
On-siteSingapore, Singapore
Job Summary
Develop and maintain Sales Advisory standards, guidelines, and governance frameworks aligned with regulatory requirements and internal policies. Conduct training sessions and knowledge-sharing programs for Advisors while preparing management reports and dashboards to support business decision-making. Serve as a key contact for stakeholder enquiries, investigate production issues, and drive continuous improvement initiatives including Balanced Scorecard and Mystery Shopping exercises. Track audit findings, remediation actions, and process improvements to strengthen sales advisory quality. Requires a degree in Business, Banking & Finance, 5+ years in insurance governance, relevant licensing, and proficiency in Microsoft Office. Based in Singapore (location inferred from MAS reference), this role supports new product onboarding and participates in regulatory transformation projects.
Required Qualifications
- Degree in Business, Banking & Finance, Insurance or related disciplines
- At least 5 years experience in insurance, financial services, sales advisory governance, compliance, business support or training functions
- Relevant licensing examinations : CMFAS Module 5, 6,6A,8, 8A, 9, 9A, and Certificate in
- Good understanding of sales advisory processes for both insurance & investments
- Strong analytical and problem-solving skills with the ability to interpret data and identify insights
- Experience in developing training materials, procedures or SOP documentation
- Strong stakeholder management and communication skills
- Experience in supporting audits, compliance reviews, governance activities, or regulatory initiatives
- Meticulous, structured and detail-oriented
- Ability to manage multiple priorities and work independently
- Proficient in Microsoft Excel, PowerPoint, and Word
Desired Qualifications
- Health Insurance; or equivalents will be preferred
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