Assistant Manager - Process Training ( Fare Filing / ATPCO / Airline Process ) - Mumbai
On-siteMumbai, Maharashtra, India
Mumbai, Maharashtra, IndiaOn-siteFull TimeOutsourcing/OffshoringEnterprise
Full TimeEnterpriseOutsourcing/Offshoring
Job Summary
Conduct new hire training and OJT coaching for Fare Filing and GDS processes, leveraging 5+ years of ATPCO domain expertise. Identify skill gaps and translate them into actionable training plans using adult learning principles. Manage stakeholder relationships and deliver feedback while utilizing MS Office and preferred LMS platforms. Work in rotational shifts as per business needs.
Required Qualifications
- Strong travel domain knowledge with in depth ATPCO Fare Filing experience
- Minimum 5+ years of training experience on Fare Filing and GDS
- Proven experience in new hire training and OJT coaching
- Strong ability to identify skill gaps and translate them into actionable training plans
- Good knowledge of training methodologies and adult learning principles
- Excellent coaching, feedback, stakeholder management, and people management skills
- Strong analytical and planning abilities
- Graduate in any discipline
- Comfortable working in rotational shifts, as per business needs
Desired Qualifications
- Good knowledge of MS Office (PowerPoint, Excel, Word); exposure to digital or LMS based training preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.