Assistant Manager, Pre-Owned Sales
$65,100–$81,400 year
On-siteAtlanta, Georgia, United States
Job Summary
Execute sales strategies to drive revenue growth, conversion, and retention while leading daily inside sales operations and inbound activity. Monitor and report on key performance indicators to evaluate team productivity and identify improvement opportunities. Provide day-to-day leadership and coaching to RPO Advisors, ensuring strong product knowledge and systems fluency. Act as a point of escalation for complex customer issues, resolving concerns with urgency and empathy to preserve the customer experience. Partner with on-site delivery teams and cross-functional stakeholders to ensure seamless handoffs and process efficiency. Leverage CRM tools and digital platforms to move customers effectively through the sales funnel. Represent Rivian's culture and values in all team leadership and business operations. Work a flexible schedule including nights, weekends, and holidays, with up to 25% travel based on business needs.
Required Qualifications
- 4+ years of experience in sales, customer service, retail, hospitality, call center, or related customer-facing environments
- 1+ years of leadership experience with a proven ability to coach, develop, and motivate high-performing teams
- Demonstrated success working in a metrics-driven environment with accountability for customer experience, sales performance, and operational results
- Strong ability to train and develop new employees, reinforce standards, and drive consistent execution
- Proven ability to manage customer escalations and resolve issues in a professional, customer-centric manner
- Strong cross-functional collaboration skills with the ability to build relationships, influence partners, and achieve results across teams
- Excellent verbal and written communication skills
- Strong analytical skills and proficiency in using sales data and performance metrics to inform decisions
- Experience with CRM, POS, and other sales or customer management systems
- Ability to multitask, stay organized, and execute effectively in a fast-paced, high-growth environment
- Entrepreneurial, resourceful, and solution-oriented mindset with the ability to adapt quickly to changing business needs
- Ability to work a flexible schedule, including nights, weekends, and holidays, and travel up to 25% based on business needs
- Ability to obtain and maintain local sales licenses if applicable in your state
Desired Qualifications
- Experience in inside sales, direct-to-consumer sales, automotive, retail, or contact center environments strongly preferred
- Passion for delivering a best-in-class customer experience preferred
- Strong coaching presence with a hands-on leadership style preferred
- A results-driven mindset with a focus on achieving and exceeding performance goals preferred
- High level of ownership, sound judgment, and comfort operating in ambiguity preferred
- Commitment to collaboration, operational excellence, and continuous improvement preferred
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