Assistant Manager - Policy Member Maintenance (HK Market - Mandarin Speaking)
On-siteCyberjaya, Selangor, Malaysia
Job Summary
Oversee end-to-end processing of New Business, Renewal, and member maintenance activities to ensure service delivery meets defined turnaround time, quality, and productivity standards. Manage escalations, complex cases, and exceptions while ensuring compliance with standard operating procedures, regulatory requirements, and internal controls. Lead, coach, and develop a team of Specialists, Senior Associates, and Associates through regular performance reviews, feedback sessions, and capability development initiatives. Drive continuous improvement initiatives to enhance efficiency and turnaround time across processes, analyze operational data to identify risks, and lead system enhancements or automation projects. Act as a key point of contact for Hong Kong business stakeholders, servicing teams, and internal partners to maintain strong working relationships and ensure service satisfaction.
Required Qualifications
- Recognized Bachelor's Degree or higher
- Professional qualifications in Insurance or Finance
- At least 5 to 7 years in related field
- Experience in leading a team
- Strong proficiency in written and spoken English and Chinese
- Ability to read and write Traditional Chinese
- Advanced proficiency in MS Office applications, especially Excel (Pivot Table, VlookUp, XlookUp)
- Willing and able to work extended hours, including weekends and public holidays, as business needs require
- Able to operate in a desk‐bound environment, rotational shift arrangements (including weekends), and overtime beyond standard office hours
- This role is required to align with the Hong Kong working calendar
- This role is required to work in IOI City Mall, Tower 1, Putrajaya
Desired Qualifications
- Relevant experience in group insurance or life insurance operations
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.