Assistant Manager, Player Development
$88,400–$110,500 year
On-siteBoston, Massachusetts, United States
Job Summary
Drive key VIP sales metrics, contribute to customer engagement and net revenue, and maintain relations with existing customers while managing a team of VIP Hosts. Contribute to process and compliance initiatives that improve operations and efficiency, and provide coaching to enhance team performance. Work closely with Analytics teams to monitor reinvestment programs, develop and implement sales training programs, and participate in escalation processes to provide timely customer resolutions. Manage a high-performing team through actionable feedback and a solutions-oriented approach. Requires a Bachelor's degree, four years of experience in marketing and sales, and one year managing a sales team. Must obtain and maintain required State Gaming Licenses.
Required Qualifications
- Bachelor's degree in a related field
- 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth
- 1 year of experience managing a sales team through effective communication, coaching, and performance management
- Must be able to obtain and maintain required State Gaming Licenses
Desired Qualifications
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team
- Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses
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