Assistant Manager
On-siteHarrison, Ohio, United States
Job Summary
Manage day-to-day club operations by creating staffing schedules, coaching staff for exceptional customer service, and leading a team toward common goals. Direct front desk personnel to greet members, handle phone inquiries, conduct POS transactions, and respond to concerns while assisting in emergency medical situations. Oversee facility cleanliness, including weekly inventory tracking, equipment maintenance, and daily lobby upkeep, while ensuring safety protocols and locker room checks are met. Assist with hiring, firing, onboarding, and HR documentation, and track key performance indicators such as guest counts and marketing promotions. This role requires flexibility for overtime, weekends, and holidays, with occasional travel for training.
Required Qualifications
- High school diploma/ GED equivalent
- Must be 18 years or older
- CPR certification
- Must be willing to occasionally travel for training and to support other locations
- This position may require overtime, weekends, evenings, and holidays. Must be flexible
- Must be able to lift 75 pounds
- Frequent climbing, balancing, kneeling, crouching, pulling, and grasping
- Employee must never put themselves under any equipment
Desired Qualifications
- One year of customer service experience is preferred
- Superior problem solving skills
- Exceptional leadership and diplomacy skills
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