Assistant Manager

Manage day-to-day club operations by creating staffing schedules, coaching staff for exceptional customer service, and leading the team through systems to achieve common goals. Direct front desk personnel by greeting members, answering phones, conducting POS transactions, and assisting in emergency medical situations. Handle member accounts by updating barcodes, processing refunds, and creating new memberships while maintaining data security. Ensure facility cleanliness by detailing equipment, tracking inventory, and overseeing safety protocols for employees and members. Assist in hiring, firing, and onboarding processes, resolve employee issues, and track key performance indicators. This role requires flexibility for weekends, evenings, and holidays, with occasional travel for training.