Assistant Manager
On-siteColumbia, South Carolina, United States
Job Summary
Greet members and guests upon arrival, assist with check-ins, and handle membership functions including sign-ups, billing updates, and cancellations. Lead team members through assigned tasks, coach on behaviors, and support hiring and onboarding efforts. Manage inventory and supply ordering, track KPIs to identify strengths and opportunities, and game plan with the club manager. Resolve member concerns, answer phones, and execute retail transactions to drive sales goals. Perform comprehensive cleaning and sanitizing of equipment, communal spaces, and restrooms, while conducting regular facility walks to address maintenance issues and safety concerns.
Required Qualifications
- Must be 18 years of age or older
- Willing to become CPR/AED Certified
- Basic computer proficiency
- Must be able to lift up to 75 pounds
Desired Qualifications
- 9-12 months of experience in a customer service environment
- 9-12 months of experience supervising and leading team
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