Assistant Manager
$31,200,000–$41,600,000 year
On-siteIrving, Texas, United States or Albuquerque, New Mexico, United States
Job Summary
Oversee front desk personnel and front-of-house operations to ensure effective daily activities, while managing club metrics and reviewing sales numbers with the General Manager. Assist in interviewing and recruiting front desk and fitness instructors, and coordinate disciplinary actions and terminations with regional and human resources leadership. Mentor front-end employees through training and performance assessments, ensuring strict adherence to punctuality, dress code, and cleanliness standards. Develop and maintain cleaning duties for front desk staff and oversee overnight employees, while assisting with club audits to maintain a "like new" condition. Perform shift coverage for call-outs or vacancies and execute other duties as assigned by the Club Manager.
Required Qualifications
- A High School Diploma Or Equivalent
- 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere
- Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
- Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel
- Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
- The employee must frequently lift and move up to 50 pounds
- The employee must occasionally lift and move objects up to 75 pounds
Desired Qualifications
- Associates degree
- 1 year Supervisor or Manager experience preferred
- Bi-lingual
- Open or Flexible availability
- Superior customer service skills, preferably in the fitness industry
- Solid supervisory, diplomacy and listening skills
- Hard working, enthusiastic and energetic
- Strong problem resolution skills
- Comfortable working a flexible rotating schedule
- Self-starter who takes initiative with minimal direction and supervision
- Ability to manage multiple responsibilities
- Basic computer, math, and communication skills
- Basic computer proficiency (Microsoft Suite)
- Ability to understand and drive club metrics in alignment with business performance
- Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors
- Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
- Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance
- Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values
- Manage a clean, friendly and well-maintained club
- Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
- Develop and maintain cleaning duties for front desk employees and oversees over-night employees
- Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources
- Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work
- Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in like new condition
- Mentor Front End employees to promote career growth through training, development, and performance assessment
- Must be able to multi-task in a fast-paced environment
- Meet strict deadlines
- Be able to delegate meritoriously
- Communicate effectively with management
- Provide superior customer services to our members and guests
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