Assistant Manager
On-siteCharlotte, North Carolina, United States
Job Summary
Lead team members to complete assigned tasks, model behaviors for an exceptional member experience, and coach staff on club priorities. Assist the Club Manager with hiring, onboarding, and resolving employee concerns while managing inventory and ordering supplies. Greet members, handle membership transactions, perform prospective member tours, and execute retail sales to drive goals. Maintain club standards by sanitizing equipment, cleaning facilities, conducting safety walks, and addressing maintenance issues. Track KPIs to identify strengths and opportunities. Requires 9-12 months of customer service and supervisory experience; full-time role with CPR/AED certification provided.
Required Qualifications
- Must be 18 years of age or older
- Willing to become CPR/AED Certified
- Basic computer proficiency
- Must be able to lift up to 75 pounds
Desired Qualifications
- 9-12 months of experience in a customer service environment
- 9-12 months of experience supervising and leading team
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