Assistant Manager
On-siteHarrison, Ohio, United States
Job Summary
Manage daily club operations by creating staffing schedules, coaching staff for exceptional customer service, and leading the team through systems to achieve common goals. Direct front desk personnel by greeting members, answering phones, conducting POS transactions, and assisting in emergency medical situations. Oversee facility cleanliness and maintenance by detailing equipment, tracking inventory, and ensuring daily cleaning lists are completed. Handle member accounts by updating barcodes, creating memberships, and submitting refund proposals while maintaining data security. Assist in hiring, firing, and onboarding processes, and resolve employee issues professionally. Track key performance indicators, manage marketing promotions, and report repairs to leadership.
Required Qualifications
- High school diploma/ GED equivalent
- Must be 18 years or older
- CPR certification
- Must be willing to occasionally travel for training and to support other locations
- This position may require overtime, weekends, evenings, and holidays. Must be flexible
- Must be able to lift 75 pounds
- Frequent climbing, balancing, kneeling, crouching, pulling, and grasping
- Employee must never put themselves under any equipment
Desired Qualifications
- One year of customer service experience is preferred
- Superior problem solving skills
- Exceptional leadership and diplomacy skills
- Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty
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