Assistant Manager, Patient Escort Program
$55,000–$67,500 year
On-siteDurham, North Carolina, United States
EXPIREDDurham, North Carolina, United StatesOn-siteFull Time$55,000–$67,500 yearBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Lead a team of 35 staff members overseeing daily patient transport operations at the Durham VA Medical Center. Manage scheduling, reporting, and administrative responsibilities while ensuring contract compliance, quality standards, and customer satisfaction. Coach, mentor employees to meet performance goals, and respond to real-time challenges to keep services running smoothly. Partner with VA staff and internal leadership to maintain strong working relationships. Primarily work day shifts from 6:00am to 2:00pm with a rotating on-call schedule.
Required Qualifications
- Bachelor's degree
- 5+ years of supervisory or leadership experience
- Strong communication, organization, and decision-making skills
- Ability to manage competing priorities in a high-volume environment
- Commitment to serving veterans and individuals with disabilities
- Primarily day shift (Monday–Friday/6:00am - 2:00pm)
- Rotating on-call schedule (approximately one week every 3 weeks)
- Occasional evenings, weekends, or holidays may be required
- VA background check required
- U.S. Citizen or U.S. work qualification
Desired Qualifications
- Experience in healthcare, social services, logistics, or vocational rehabilitation
- Familiarity with performance metrics, compliance, or contract-based work
- Good computer skills with Microsoft Word and familiarity with Microsoft Access
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