Assistant Manager Outlet In Room Dining - Fairmont Agra
On-siteAgra, Uttar Pradesh, India or Agra, Oklahoma, United States
Job Summary
Oversee all aspects of in-room dining operations to ensure exceptional guest experiences and service excellence, managing and supervising the team through scheduling, training, and performance management. Ensure consistent delivery of high-quality food and beverage service while monitoring operational efficiency, order accuracy, and guest satisfaction metrics. Maintain strict adherence to food safety, hygiene, and health regulations, conduct regular quality audits, and collaborate with the culinary team to refine menus. Handle guest complaints professionally, analyze operational data for improvement, and liaise with front office and housekeeping for seamless coordination. Manage inventory levels, food costs, and portion control to optimise profitability.
Required Qualifications
- Minimum 5-6 years of experience in food and beverage operations management
- At least 2 years in a supervisory or assistant manager role
- Proven experience managing in-room dining or room service operations in a luxury hospitality environment
- Diploma or certification in Hotel Management, Hospitality Management, or equivalent professional qualification
- Strong knowledge of food safety, hygiene standards, and health regulations
- FSSAI certification or equivalent
- Demonstrated proficiency in hospitality management systems and point-of-sale (POS) software
- Excellent leadership and team management capabilities with experience in staff training and performance management
- Outstanding communication and interpersonal skills with the ability to liaise effectively across departments
- Strong analytical and problem-solving abilities with experience in operational data analysis and reporting
- Proficiency in English (written and spoken)
- Experience working with luxury hotel brands or five-star properties
- Certification in Food Safety or Advanced Hospitality Management
- Experience in menu development and culinary collaboration
Desired Qualifications
- Additional language skills
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