Assistant Manager Outlet (All Day Dining) - Fairmont Agra
On-siteAgra, Uttar Pradesh, India or Agra, Oklahoma, United States
Job Summary
Oversee daily operations of the all-day dining outlet, ensuring smooth service delivery, adherence to operational standards, and exceptional guest satisfaction through regular interaction and feedback management. Supervise, train, and mentor outlet staff while maintaining outlet cleanliness, ambiance, and aesthetic standards in accordance with Fairmont brand guidelines. Monitor food and beverage costs, inventory levels, and stock rotation to optimise profitability, and prepare and analyse operational reports including sales figures, labour costs, and performance metrics. Manage reservations, table allocations, and guest flow to maximise outlet capacity and revenue, and collaborate with the culinary team to develop menus and seasonal offerings. Conduct staff briefings, performance reviews, and regular inspections to ensure compliance with health, safety, and hygiene regulations.
Required Qualifications
- Minimum 5-6 years of progressive experience in food and beverage operations management
- Proven track record managing all-day dining outlets or similar hospitality establishments
- Strong knowledge of food safety, hygiene standards, and health and safety regulations
- Demonstrated proficiency in profit and loss (P&L) management and cost control
- Excellent leadership and staff management capabilities with experience in training and development
- Strong communication and interpersonal skills with the ability to build effective relationships
- Proficiency in hospitality management systems and point-of-sale (POS) software
- Ability to work flexible hours, including evenings, weekends, and public holidays
- Hospitality management qualification, diploma, or relevant professional certification
- Experience working within luxury hotel environments or premium hospitality brands
- Knowledge of revenue management and yield optimisation strategies
- Experience in menu development and collaboration with culinary teams
- Advanced proficiency in Microsoft Office applications and data analysis
- Familiarity with guest feedback management systems and quality assurance procedures
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