ASSISTANT MANAGER - NEWARK
$35,360–$43,680 year
On-site · Newark, Delaware, United States
Job Summary
Front desk-focused General Manager in Training at Hand & Stone Spa in Newark, DE leads daily front desk operations, drives sales targets for memberships, retail, gift cards and services, coaches front desk staff on conversion and guest experience, and supports spa leadership with onboarding, reporting and cash handling. The role emphasizes sales execution, guest flow, and operational excellence, with promotion from within and a path to future leadership opportunities. Key skills include leadership, sales, customer service, coaching, communication, accountability, and adaptability to a fast-paced environment. Must be flexible to work nights, weekends, and holidays; experience with booking systems (Zenoti or similar) is a plus. Perks include medical, vision, dental, 401K, PTO, discounts, and growth opportunities within a multi-unit organization. The target earnings reflect a compensation structure with hourly pay plus uncapped commissions and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.
Required Qualifications
- 1–3 years of leadership experience preferred
- Strong background in sales, customer service, or performance-driven environments
- Proven ability to lead, coach, or influence a team
- Strong communication and interpersonal skills
- High level of accountability and a solutions-oriented mindset
- Comfortable in a fast-paced, goal-driven environment
- Flexible availability including nights, weekends, and holidays
- Experience with booking systems (Zenoti or similar) a plus
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