Assistant Manager/Manager, Service Delivery

Oversee grants that resource social services and initiatives to meet the needs of service users effectively and efficiently. Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Lead work on funding, applications and the management of supported programmes for NCSS’ grants. Responsibilities include: managing operational policy for grants, engaging internal and external stakeholders on strategy and implementation; coordinating regular application and assessment phases for grants, launching grant calls for applications, conducting briefs/workshops for partners, and coordinating with assessors on evaluation of grant applications; evaluating programmes for grant objectives and merit in design and implementation; engaging applicants to ensure fair assessment and clear proposals; training seasonal staff; overseeing budget and funding matters including disbursements and reporting; developing standard operating protocols and deriving insights to improve policies and processes; supporting Services Group and NCSS as needed.