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ManulifePosted 1 week ago

Assistant Manager / Manager, Operations Risk & Controls

HybridSingapore, Singapore

Full TimeEnterprise

Job Summary

Conduct end-to-end control testing to assess effectiveness and identify gaps across key operational processes. Support the design and execution of risk and control assessments, including RCSA and inherent risk evaluations. Monitor and track remediation of control issues, audit findings, and incidents to ensure timely closure. Partner closely with operations teams to define process scope, strengthen control ownership, and embed risk awareness into daily activities. Drive improvements in control design and ownership to reduce repeat issues while acting as a trusted advisor on risk and control matters. Track key risk indicators, incidents, and complaints to identify trends and collaborate with stakeholders to resolve issues and reduce backlogs.

Required Qualifications

  • 6–8 years of relevant experience in operations risk, controls, audit, or insurance / financial services operations
  • Experience driving or leading risk and control initiatives within operations environments
  • Strong understanding of operational risk management frameworks (e.g. RCSA, control testing, incident management)
  • Ability to translate risk concepts into practical actions for business teams
  • Proven experience working with stakeholders across operations, compliance, and audit
  • Experience supporting regulatory reviews, audits, or remediation programs

Desired Qualifications

  • Familiarity with life insurance operations, operational resilience, FATCA/CRS, or data governance is an advantage

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