Assistant Manager - IT Operations
On-siteRiyadh, Riyadh Region, Saudi Arabia
Job Summary
Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements while managing and mentoring IT staff. Monitor system performance, proactively troubleshoot issues, and implement security protocols including firewalls, encryption, and backups to minimize downtime. Support shift-based environments covering nights, weekends, and public holidays by coordinating hardware/software installations, managing the IT service desk, and maintaining POS systems critical to park and retail operations. Utilize ITSM tools to track incidents and collaborate with vendors to deliver reliable services. Prepare performance reports for senior management and conduct regular audits to ensure compliance with industry standards.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Minimum 4 years of experience in IT Operations
- Proven experience supporting operational IT environments, including shift work, night shifts, weekends, and public holidays
- Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration
- Hands-on experience supporting POS systems
- Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions
- Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements
- Familiarity with ITSM tools
- Fluent in English
Desired Qualifications
- Experience within entertainment, hospitality, retail, or large-scale operational environments
- ServiceNow
- Demonstrated ability to manage, mentor, and develop IT Operations team members
- Strong problem-solving and decision-making skills
- High sense of ownership and accountability
- Strong communication skills with the ability to engage effectively with business stakeholders
- Excellent organizational skills with the ability to manage multiple priorities under pressure
- Team Synergy & Development
- Entrepreneurial Mindset & Drive
- Business Acumen & Diligence
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