Assistant Manager - Housekeeping
On-siteUdaipur Udaipur, Rajasthan, India
Job Summary
Support day-to-day housekeeping operations across 137 rooms, suites, and public areas, ensuring consistent luxury standards through routine inspections, quality audits, and guest feedback analysis. Lead and mentor a team by conducting daily briefings, managing staff scheduling, and driving recruitment and talent development initiatives. Monitor inventory levels of linens and amenities, control departmental expenses, and prepare budget reports to optimize cost efficiency. Ensure strict compliance with health, safety, and sustainability regulations while addressing guest service recovery situations. Collaborate with Front Office, Engineering, and Laundry teams to deliver cohesive guest experiences within the first Raffles hotel in India.
Required Qualifications
- Degree or Diploma in Hotel Management, Hospitality Management, or a related discipline
- Minimum 4–6 years of housekeeping experience in luxury or upscale hotel environments
- At least 1–2 years of supervisory or leadership experience in housekeeping operations
- Demonstrated experience in quality assurance, auditing, and guest service delivery
- Proven track record in inventory management and cost control
- Experience with staff scheduling and workforce planning
- Strong proficiency in Microsoft Office applications
- Proficiency with hotel operational systems and property management software
- Excellent leadership and team management abilities
- Outstanding communication and interpersonal skills
- Problem-solving and decision-making capabilities
- Attention to detail with a quality-focused mindset
- Guest complaint resolution and service recovery expertise
- Knowledge of cleaning chemicals, equipment safety, and housekeeping best practices
- Organizational and time management skills
- Ability to work flexibly and adapt to changing priorities
- Budget management and financial acumen
- Conflict resolution and mediation skills
- In-depth understanding of luxury housekeeping operations and guest service standards
- Knowledge of health, safety, and sustainability compliance in hospitality
- Familiarity with quality assurance processes and performance metrics
- Understanding of inventory control and cost management principles
- Knowledge of local labor laws and regulations applicable in India
Desired Qualifications
- Pre-opening hotel experience
- Certification in hospitality management or housekeeping operations
- Experience with sustainable and eco-friendly housekeeping practices
- Multilingual abilities, particularly regional languages relevant to Udaipur
- Experience with guest feedback systems and performance analytics
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