ASSISTANT MANAGER - HOTEL VALET PARKING

Ensure parking policies and procedures meet standards while maximizing profitability and minimizing financial exposure. Assist in managing team members through hiring, training, coaching, and counseling to maintain performance standards across multiple locations. Plan and direct special event activities, coordinate with supervisors and directors, and resolve guest complaints, vehicle claims, and service discrepancies. Maintain communication with property management and Site Managers, addressing management concerns in their absence. Conduct shift briefings and staff meetings to ensure consistent information flow. Keep the work environment safe and clean by educating staff on equipment use and handling call-offs and scheduling. Provide exceptional service by assisting guests with luggage, directions, and general needs.