Assistant Manager
On-siteMilton Keynes, England, United Kingdom
Job Summary
Assistant Manager at Harrods’ H beauty stores leads from the shop floor, setting tone for service, pace and professionalism. You coach your team to elevate the customer journey, use data to understand and act on opportunities, uphold visual presentation and stock flow standards, and collaborate with the Sales Manager and wider teams to drive exciting initiatives that shape the future of H beauty. Strong retail leadership, data-driven decision making, emotional intelligence and a focus on development and performance underpin your approach, with a commitment to delivering exceptional customer experiences and sales results in a fast-paced luxury retail environment.
Required Qualifications
- Strong retail management background
- Experience leading large teams
- Commercial sharpness and confidence interpreting data to drive performance
- Ability to coach teams to build meaningful customer relationships
- Emotional intelligence and adaptability in a fast-changing environment
- Operational discipline, safety standards and visual presentation excellence
- Experience in luxury retail or high-end beauty environments (desirable)
- Ability to collaborate with sales managers and cross-functional teams
- Ability to drive continuous improvement and performance through feedback and development
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