Assistant Manager
$37,440–$41,600 year
On-siteHollywood, Florida, United States
Job Summary
Support membership sales, conversion, and retention while coaching associates on objection handling and closing. Manage the front desk during peak hours by handling appointments, confirmations, and cancellations. Monitor daily goals, assist with cash handling, and maintain provider schedule productivity. Resolve guest concerns professionally and uphold brand standards in a clean, organized environment. Lead by example with urgency and accountability while supporting hiring and onboarding. This hands-on leadership role drives sales and operational excellence at Hand & Stone Massage and Facial Spa in Sunrise-Sawgrass and Weston.
Required Qualifications
- Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience
- Experience in a membership-based business
- Comfortable selling memberships and coaching others to sell
- Strong communication, organization, and follow-through
- Professional, dependable, and punctual
- Comfortable using reports, booking software, and point-of-sale systems
- Available based on spa needs, including evenings, weekends, peak appointment periods, and some holidays
- Leadership presence during busy times
Desired Qualifications
- 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience
- Experience in a membership-based business
- Comfortable selling memberships and coaching others to sell
- Strong communication, organization, and follow-through
- Professional, dependable, and punctual
- Comfortable using reports, booking software, and point-of-sale systems
- Zenoti experience
- Bilingual English and Spanish
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.