Assistant Manager - Front Office
On-site · Udaipur Udaipur, Rajasthan, India
Job Summary
Assistant Manager for Front Office at Raffles Udaipur leads day-to-day front desk operations, oversees guest check-ins/check-outs, loyalty enrollment, and reporting; supervises and trains the front office team; drives guest service excellence, staff development, and collaboration with other departments; ensures safety, handles inquiries with empathy, and uses Opera Cloud and other front office systems to monitor performance and implement improvements; seeks a detail-oriented leader with strong communication, problem-solving, and organizational skills to deliver exceptional guest experiences in a dynamic hospitality environment.
Required Qualifications
- Proven experience as an Assistant Manager in Front Office operations or as a Front Office Supervisor
- Advanced proficiency with Opera Cloud and other front office management systems
- Strong knowledge of front office procedures, protocols, and best practices
- Excellent communication and interpersonal skills
- Proven ability to supervise, train, and motivate team members
- Flexibility to work varied shifts including mornings, evenings, nights, weekends, and holidays
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