Assistant Manager - First Shift
On-siteColumbus, Ohio, United States
Columbus, Ohio, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Assist in recruiting, hiring, and training staff for Member Service Representatives, Trainers, and Custodians while maintaining a welcoming atmosphere and ensuring superior customer service guidelines are followed. Provide backup support to the Club Manager by scheduling and supervising staff, resolving employee issues, and overseeing cleanliness and facility maintenance. Manage front desk activities including answering phones, checking members in, processing new sign-ups, conducting tours, and facilitating member requests. Track statistics and reports, order supplies within budget, and step in to cover absent employees.
Required Qualifications
- Superior customer service skills, preferably in the fitness industry
- Experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite and Apple)
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills
- High school diploma/GED equivalent required
- Must be 18 year of age or older
- Must be able to occassionally lift up to 50 lbs
Desired Qualifications
- Current CPR Certification preferred
- Tanning Operator Certification preferred
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