Assistant Manager - First Shift
On-siteColumbus, Ohio, United States
Job Summary
Assist in recruiting, hiring, and training staff for Member Service Representatives, Trainers, and Custodians while maintaining a welcoming atmosphere and ensuring adherence to superior customer service guidelines. Provide backup support to the Club Manager by scheduling and supervising staff, overseeing member service, and resolving employee issues. Manage front desk activities including answering phones, checking members into the system, processing new sign-ups, conducting tours, and facilitating member requests. Oversee facility cleanliness, order supplies within budget, and track weekly, monthly, and annual statistics. This role requires continual standing, walking, and talking, with occasional lifting up to 50 lbs and utilization of cleaning chemicals. Candidates must possess solid supervisory skills, basic computer proficiency, and preferably have experience as a Member Service Representative at Planet Fitness.
Required Qualifications
- Superior customer service skills, preferably in the fitness industry
- Experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite and Apple)
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills
- High school diploma/GED equivalent required
- Must be 18 year of age or older
Desired Qualifications
- Current CPR Certification preferred
- Tanning Operator Certification preferred
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