Assistant Manager, Finance (Fraud Ops)
On-siteSingapore, Singapore
Job Summary
Lead the end-to-end fraud management program to prevent, detect, investigate, and mitigate fraud risks across e-commerce, payments, loyalty, and customer service channels. Drive strategies, controls, and analytics to protect revenue while overseeing real-time coordination with airport stations and Customer Service on suspected fraudulent transactions. Own the chargeback and dispute operating model, defining representment strategies and partnering with acquirers to minimize leakage. Govern fraud system configuration, establish KPI dashboards, and lead fraud risk assessments to maintain compliance with card scheme requirements. Ensure strong case management discipline, evidence retention, and closure standards within the fraud detection platform.
Required Qualifications
- Diploma / Degree in Business, Finance, Analytics, or a related discipline
- Experience in fraud operations and/or chargeback and dispute management
- Meticulous and inquisitive, with strong investigation and documentation skills
- Able to manage multiple tasks, priorities effectively, and meet deadlines
- Team player with strong problem-solving skills
Desired Qualifications
- Experience or working knowledge of the airline industry and/or payment card industry preferred
- Basic knowledge of the airline/travel/e-commerce payments ecosystem
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