Assistant Manager / Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface)
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeMid LevelBachelors DegreeSmall
Full TimeMid LevelBachelors DegreeSmall
Job Summary
Manage customer supply chain and logistics interfaces by coordinating order fulfillment, delivery coordination, and inventory management while ensuring on-time shipment delivery. Drive digitalization and process automation initiatives using SAP SD, Power BI, and RPA tools to optimize workflows and improve response quality. Collaborate with cross-functional teams including Sales, Planning, Manufacturing, and Transportation to manage service KPIs, backorders, and operational dashboards. Support process experts and stakeholders in an AI-driven environment to enhance customer satisfaction and operational efficiency.
Required Qualifications
- Bachelor's degree in Business Administration, Mechanical Engineering, Industrial Engineering, Supply Chain Management, Logistics, Operations Management, Information Systems, Computer Science, or a related field
- 5–9 years of professional experience in Customer Supply Chain, Customer Service, Order Management, Sales Logistics Interface, Supply Chain Operations, or a similar customer-facing supply chain function
- Experience working with SAP SD and customer order fulfillment processes, including order management, delivery coordination, inventory management, logistics coordination, and customer communication
- Experience in driving digitalization, process automation, workflow optimization, and continuous improvement initiatives within Supply Chain or Customer Service
- Strong understanding of customer service processes, supply chain planning, logistics operations, and cross-functional collaboration with Sales, Planning, Manufacturing, Procurement, Warehousing, and Transportation teams
- Experience working with service KPIs, OTIF, Order Fulfillment, Lead Time, Backorder Management, Inventory, Customer Satisfaction, and operational dashboards
- Hands-on experience with Microsoft Excel (Advanced), Power BI, Power Query, Power Automate, Power Apps, Microsoft Copilot, or similar digital productivity tools
- Strong analytical and problem-solving skills with the ability to identify process improvement opportunities through data analysis
- Excellent stakeholder management, communication, and collaboration skills with the ability to work effectively in global cross-functional teams
- Customer-focused mindset with the ability to manage customer expectations, prioritize critical issues, and deliver high-quality service
- Excellent verbal and written communication skills in English
- Advanced knowledge of End to End Supply Chain Operations (Order Management, Demand Planning and Warehouse and Transportation management)
- Advanced knowledge of digital tool sets (E.g. Power BI, RPA, Tableau etc.)
- Strong communication and follow-up skills, with the ability to work effectively with dashboards and digital tracking tools
- Stakeholder management – Customers – internal teams- LSPs
- Demonstrates a proactive mindset and strong ownership behavior
- Effectively manages time, including availability during late hours for customer calls
- Shows problem-solving skills and coordinates with transporters to ensure on-time shipment delivery as agreed
- Advanced project management and analytical skills for decision-making and risk management
- Strong communication and presentation skills for internal, external, and stakeholder interactions
- Proficient in ERP systems (preferably SAP) and MS Office tools
Desired Qualifications
- MBA in Supply Chain Management, Operations, Logistics, or Business Administration
- Experience working in an international or regional supply chain/customer service environment
- Exposure to automation technologies such as Automation Anywhere A360, UiPath, n8n, or similar RPA/workflow automation platforms
- Knowledge of EDI/API integrations, low-code/no-code platforms such as OutSystems, and workflow management tools
- Basic understanding of AI-enabled solutions, Copilot, LLM-based applications, chatbot technologies, or Python-based automation to support digital transformation initiatives
- Familiarity with Git/GitHub or similar collaboration tools
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