Assistant Manager- Customer Support

Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent customer service. Develop and implement customer support strategies to improve satisfaction, analyze feedback and metrics to identify improvement areas, and collaborate with other departments to resolve issues. Manage operations including scheduling, workflow, and process improvements while developing budgets and forecasts. Ensure compliance with policies and identify opportunities for cost savings. Foster an inclusive team culture and maintain relationships with key customers and stakeholders.