Assistant Manager Concierge - The Hoxton Bengaluru City
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeSenior LevelHospitalityEnterprise
Full TimeSenior LevelEnterpriseHospitality
Job Summary
Greet guests personally, treating each arrival as an individual to make their stay special. Manage guest inquiries, guide visitors through the property and local neighbourhood, and show guests to their rooms with detailed information. Coordinate with front desk to handle luggage storage and transport guest luggage with care. Maintain the lobby and entrance cleanliness to ensure a presentable environment. Wear multiple hats to support the team and assist with various guest needs. Join the opening of The Hoxton Bengaluru City in 2026, helping launch the brand's first neighbourhood hotel in Asia.
Required Qualifications
- Passion for hospitality
- Ability to treat guests as individuals and make them feel welcome
- Willingness to wear multiple hats and jump in to help the team
- Ability to answer guest questions and guide them through the property or give directions in the neighbourhood
- Ability to show guests to their rooms, give information, and help with amenities
- Ability to coordinate with front desk to manage guest luggage storage and handle guest luggage with care
- Ability to keep the lobby and entrance tidy and presentable
- Attitude of being helpful to others
- Confidence to answer any question
- Passion for exceeding guest's expectations
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