Assistant Manager, Client Services

Assistant Manager, Client Services acts as the primary contact for employers and intermediaries, handling inquiries via phone, email, and other channels; provides accurate information and advisory services on MPF schemes and account management; conducts follow-up on outstanding cases and ensures timely resolution within service-level timelines; supports employer onboarding, employee penetration, and customer education initiatives; collaborates with internal departments and external stakeholders to investigate and resolve customer issues; maintains accurate records of customer interactions and case handling in internal systems; assists in preparing customer communication templates, FAQs, and process guidelines; identifies service gaps, recommends improvements, and supports projects to enhance customer experience; ensures activities comply with regulatory requirements and company policies; proficient with MS Office; demonstrates strong communication, problem-solving, listening, and interpersonal skills; able to manage multiple tasks under tight deadlines.