Assistant Manager, Client Operations
$70,000–$70,000 year
On-siteNew York City, New York, United States
Job Summary
Provide operational support to client publishers on S&S systems and processes, including responding to technical inquiries, routing tickets, and managing systems access. Support the new client onboarding process by setting up portals, reviewing metadata, and conducting client training. Manage the Distribution Client Services email inbox and send client-facing communications while collaborating across departments to support team needs. Contribute to client resources such as monthly newsletters, wiki articles, and educational programming, and maintain accurate client information across internal databases. Assist in coordinating logistics for client sales conferences and meetings, and manage recurring reports for client and operations teams.
Required Qualifications
- Exceptional organizational and time management skills with the ability to manage multiple priorities across various projects
- Strong written and verbal communication, highly developed interpersonal skills, and comfort communicating with stakeholders across levels, groups, and departments
- A desire to learn quickly and continuously
- A passion for book publishing
- 1–3 years of relevant work experience
Desired Qualifications
- Experience with Airtable and Excel
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