Assistant Manager - CBI - Field
On-siteMumbai, Maharashtra, India
Mumbai, Maharashtra, IndiaOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Manage in-house team leaders and handle vendor management at the location level. Control portfolio performance regarding physical collections and CRR indicators in the external domain. Analyze team performance to provide corrective actions and ensure quality controls on set processes. Coordinate with other departments for customer escalations, complaints management, and efficient query resolution. Oversee allocation strategy, capacity planning, span of control, and staff training on products and services. Requires graduation, field team handling experience, and proficiency in MS Excel and PowerPoint.
Required Qualifications
- Graduation
- Field Collections Experience
- field team handling experience (TLs/Agents)
- Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation
- ability to coordinate with other department efficiently to resolve queries
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