Assistant Manager, Catalog Operation Management 商品資訊營運助理經理
On-siteTaipei, Taiwan, Taiwan
Taipei, Taiwan, TaiwanOn-siteFull TimeE-commerceLarge
Full TimeLargeE-commerce
Job Summary
Manage daily catalog operations to ensure product information, website listings, and compliance accuracy. Lead a frontline customer experience audit team, overseeing scheduling, performance management, and global CX policy execution. Monitor Agentic AI outputs for quality and safety while analyzing KPIs to drive operational improvements. Collaborate with product, compliance, and category teams to root-cause issues and optimize workflows. Report data insights to leadership for decision support. Requires a bachelor's degree with 1–3 years in e-commerce or content moderation. Fluency in Chinese and English is essential.
Required Qualifications
- Bachelor's degree
- 1 to 3 years of experience in e-commerce, content moderation, product information management, or operations
- Proficiency in Excel and Google Sheets
- Strong data analysis capabilities
- Understanding of AI, automation, and customer experience management concepts
- Good Chinese and English communication skills
- Ability to collaborate with cross-functional teams
Desired Qualifications
- Practical experience with LLM/AI tools (such as Claude, Gemini), SQL, Tableau, or other advanced data visualization tools
- Familiarity with Lean, Six Sigma, or Kaizen methodologies
- Experience in formulating, driving, or implementing global customer experience (Global CX) policies within the technology or e-commerce industry
- Experience managing small operations teams or shift workers (approximately 5 to 10 people) in a KPI-driven environment
- High level of autonomy and proactive work attitude
- Ability to handle uncertainty and solve complex operational problems in a rapidly changing retail environment
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