Assistant Manager - Brentwood
$65,581–$74,950 year
On-siteSanta Monica, California, United States
Job Summary
Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers. Manage day-to-day support for Customer Experience Specialists, fostering a positive work environment through training on product knowledge, sales techniques, and consignor education. Actively maintain a diverse team by prioritizing The RealReal's Diversity, Equity, and Inclusion training while leading the store when the Store Manager is unavailable. Flex between all store roles as needed to ensure operational efficiency and drive business results. This role requires strategic thinking to maximize cross-functional collaboration and build brand loyalty through best-in-class customer service.
Required Qualifications
- 1+ years experience in store management
- Experience working with a commissioned sales or retail organization and/or operationally intensive business
- Comfortability with performing routine employee touch-bases and performance reviews to support training & development
- Confidence and ability to strategically manage a sales floor ( i.e. scheduling, zoning, coaching etc.)
- Strong customer service orientation, clienteling abilities, floor management and sales skills
- Excellent analytical, critical thinking, problem solving, and troubleshooting skills
- Ability to multitask and prioritize competing demands
- Ability to work in a fast-paced environment and build multiple cross functional team relationships
- Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
- Passion for luxury fashion, sustainability, and The RealReal's mission
- Ability to lead by example to support internal/external customers through education and empowerment
Desired Qualifications
- Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
- Skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
- Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes
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